pretty good gym, good equipment, plenty of weights. great place for the price

Staff/manager are AMAZING. Gym is set up really well too for cleanliness protocols. Highly recommend. Go see them!

I absolutely love this gym for the atmosphere and for the staff. Special shout out to Jason who is one of the personal trainers there. He is excellent and very knowledgeable.

Staff and gym are excellent but the owner or whoever manages their communications needs a lesson or ten in customer service. Do not belittle your customers for asking sincere questions. Very unfortunate because everything else about this gym was great.

DO NOT GO HERE!! THEY MAKE IT IMPOSSIBLE TO CANCEL YOUR MEMBERSHIP!!! I’VE BEEN STUCK PAYING FOR THEIR MEMBERSHIP FOR TWO YEARS AFTER I STOPPED WORKING OUT THERE, ONE TRIED MULTIPLE TIMES TO CANCEL, BUT THEY REFUSE TO HELP ME!!

7:30 am sunday morning and World Gym Waldorf not open. Employee says he can't get the key out the lock box. Extremely disappointed because I drive 30 min from Oxon Hill. Original post was 5 months ago. I filled out a cancelation form and 3/5/2020 I received all call from a debt collector with a $400 balance. I have been unable to reach them by phone. l left two voicemails. I hope to get this situation resolved. I really want to believe it was just negligence and a not a criminal act by staff and owners to suck and leach hard earned money from customers.

Great place. Lots of equipment. Friendly staff and members

Over the years I’ve been a member at multiple gyms. One I visited a handful of times and then just stopped going even though I was paying the monthly, but it was cheap, I didn’t care. I simply never felt comfortable there. So I never went. And as a woman you need to feel comfortable to let yourself into the vulnerable state of working out. I previously used this gym a handful of times because it was part of my husbands plan but later chose the sister location because it felt newer and prettier. But coming back with a friend to Waldorf Exurb and deciding to join, I realized something changed here. Let’s face it, a gym is a gym. We look for affordability, equipment, cleanliness. And this place checks all the boxes. But what I’ve come to figure out is it’s-the people. The day shift crew (Kelcey, Frank,Jason) have made the gym welcoming and fun. And the members are always quick with a smile and a wave and on occasion some friendly conversation. We share ideas on fitness and follow each others lead. Jason has been especially helpful with new exercises, motivation, and a spot when needed. I’ve never felt so comfortable and am truly sad the days I don’t make it in. Nobody likes to do hard things, but when you’re in the comfort of your gym-family, it just makes it all happen.

They were all very nice

This gym is awesome, the staff are amazing and always willing to help. The environment and atmosphere here are by far my favorite. Not to mention it’s conveniently located in the middle off Waldorf. Really excited that they went back to the 24 hour schedule.

Update: One month later and I have another charge on my account under the new name. They have been charging me for the past 4 months after I've called 5 times to have them cancel my membership. The initial cancellation was in person. The second, third fourth, and fifth were over the phone. I've received 3 cancellation emails, but it's still a problem. It's gotten to the point of me having to put a stop payment on my card. The last time I spoke with an employee about the issue, I was assured my account was canceled and then today I get a call saying my payment declined. Apparently, there is no manager working here because I've been trying to reach one for the past 3 months. I've requested calls back and still haven't heard anything.

Reasons why I’m rating this gym a 1 before trying it...I called earlier today to confirm the mixxed fit class at 730pm as advertised on the website. It was most definitely confirmed. I arrive to the gym around 720 pm (gym closes at 10pm) and the doors are locked. Luckily someone walking in knew there was a door on the side. There were no signs indicating to do so. But anyway, I go in and asked an employee by the name of Logan (at least that’s what he said his name was. He was sitting at the snack bar eating. Light skin with a struggling bush around 720pm on 5/3/2019. Check your schedule manager). Not only did he not know what I was talking about, not only did he tell me to come back tomorrow at 8am, not only did he say nobody else was there that I could talk to, but he was extremely rude, dismissive, and nonchalant about my frustration for wasting my time, gas, and energy for a class that didn’t happen. So yea...I’m done. How ridiculous. I started to just workout anyway without the class that I’ve been looking forward to all week, but your employee and his lack of empathy has completely turned me off. Please get him some type of customer service and any other type of training if you want to keep your business going. My irritation level is on 1,000. I could see if he said “you know what I’m sorry about the miscommunication but here’s the information on the class and you can still get a good workout in utilizing our equipment readily available for your use.” But no, he was clueless, obviously just there taking up space and eating snacks, and couldn’t care less about anything other than the Doritos he kept smacking in my face. Didn’t even care about the crumbs around his mouth, let alone the customers. Alright rant over....service is still trash though In response to the owner, I went to 3033 Waldorf Market Place, Waldorf, MD, 20603 USA I understand last minute changes. I most definitely understand things happen. I understand this was my first time going and didn’t know how to go in...HOWEVER my frustration is with the employee who knew nothing and didn’t care to even find out.

Front desk staff (JASON SPECIFICALLY) are amazing! They motivate, encourage and get us in that gym mode every morning.

Came to Waldorf for the week and purchased a weekly membership for $15. You can't beat this price for such a great place to workout. This is the only gym I'll use when I'm in town.

Great gym equipment is very nice not broken. Owner always upgrading the gym. Even though the price increased I still love the gym and all that it has to offer. The owner is always kind the gym stays clean and sanitary.

Great place to get your workout on. Not expensive and serves the purpose.

Convenient facility. Nice, friendly clientele. Rarely has consistent hot water, though. Have mentioned situation repeatedly to management in past year, it is temporarily repaired, & then ICE cold water returns & is all that is available. Don’t plan on showering & going to work if you want to workout early here, water is cold!

Nice gym and friendly staff

So far, I enjoy the classes. However, I think they get you in there to set you up and then you pretty much wing it and the atmosphere changes. Also, need more flexibility in training

10/10 great gym highly recommend. From the great staff to great amount of equipment available I’m very pleased as a member.

I love the variety of weights & cardio equipment. It is clean and I love their COVID protocols.

I really like this place it’s great overall been going here a lot but been on and off recently I really wish they would close later I have school in the morning and when I get out I have work and when I leave work it’s closed i talked to one of the guys in there and he said they would start doing 24hr again soon but I haven’t heard anything els

I love how it’s 24hr, always clean and the customer service is amazing!

My wife joined Exhurb Gym in July and has already canceled. Tried to come back after leaving before but same old nonsense that made us leave the gym before. When she was a member previously her credit card was charged several times a month with no explanation, so she left. Decided to try again because the gym is small and personal and we actually enjoyed it but, here we go again! Joined in July and our account has been charged 5 times already totaling over $100. So I go up to the gym on a Monday and speak with Genika two weeks ago and she noted that the charges were incorrect and I should be refunded. She explained that she did not have the authority to refund the money but, she would speak with Kelsey and call my wife on Wednesday with an update. NO CALL! She also explained the ridiculous price increase of $50 a month in addition to an annual fee. This is something that wasn’t disclosed when Sa’Niyah signed my wife up. She was told $29.99 p/month and nothing about a service fee! So here were are two weeks later and my wife called the gym again trying to get her money refunded and although the gentlemen was professional he couldn’t help us. He did say he would relay our message to Kelsey that we would like a refund but, that’s all he said he could do. Kelsey is it going to take you another two weeks to do the right thing or are you going to give us our money back?

I’ve been a member of this gym for years and the customer service is beyond exceptional! Jason and Frank are great assets to this facility! I would recommend this gym to any and everyone serious about life fitness!

Great place for the price. Clean facility, friendly staff, good variety of equipment, convinient hours.

Nice gym, but prices are becoming way too high for what is available (new Sauna hasn’t even been working). First, the gym started charging for guests a few months ago - a perk that was part of a membership under the previous name (Worlds Gym). Then, the monthly subscription went up perhaps due to some recent construction in the bathrooms. But, a few weeks ago the rate went up by 50%, to include a new annual fee. That’s crazy! Sadly, after 5 years of attending this gym I am going to find another one.

I love the environment at exurb, especially the staff Cain and kevin, there amazing support and motivation deserves the most!

24 hours .. great staff... the young man who comes in in the morning keep the place spotless

Excellent gym with great help thanks to kevin

I cancelled my membership with this gym 3 weeks ago and they are still charging me for another cycle. It seems shady how they 'lost' my cancellation papers, still took money out my account and no manager checks to see the if cancellation process is taken care of....

I’d like to say that although the price has recently increased, I still love this gym. It’s so clean, the community is great and the trainers are passionate. I recently moved from PG county and I can say I paid $22 biweekly and an annual fee of $85 for a gym that was closed on Sundays, had hours from 7am-8pm, and only had one sauna and it was half the size of this gym. I love that this gym is open 24 hours, I love that the owner consistently has new equipment that isn’t broken and the gym itself is HUGE. The biggest plus is that the gym always smells clean.. no nasty gym smell. The refrigerator for drinks is always stocked, the protein snacks are convenient and the overall design of the gym is exactly what I would want in a gym.

I first came to exurb fitness, at the time known as world gym almost 5 years ago. I've always felt like I was a member of the best gym in the area. However, the email Sunday was not only unexpected... but unprofessional. A price increase, frankly, is to be expected. With rising costs to run a business today and to grow to the level of service I imagine that management envisions, raising the membership price is an obvious and fair solution. However, the price of this gym has increased by about double in one month? In july, the gym implemented a 3% ACH fee for all transactions (which is completely understandable). And now has switched to a biweekly membership payment structure going to $24.99 every two weeks from $27 a month. Allowing them to bill an extra cycle in a year. With a $39 annual fee, this brings the all in price for a year from $363 a month ago to $709.4 today. For comparison, LA Fitness (which includes the privledge to bring one guest, a swimming pool, and a larger space) is $539 a year. (In defense of Exurb, LA does not include the hours of operation between 11pm and 5am). The email containing this news came on a Sunday, at 8 pm, including a vague list of the improvements the gym plans to make as a result of this price increase. As well as a note at the bottom specifying that they are willing to address questions but only "IN PERSON". I just don't know many businesses in 2024 that insinuate they will not answer questions over the phone or via email. My constructive suggestion is to put in place either a LONG term path of price increases to get to this price as the improvements are being made. Or, and much more reasonable, simply raise the prices to market value of the biggest gym in the area. I would love to stay at Exurb Fitness (even if it cost more), but the way this was handled just leaves a bad taste in my mouth. I am not sure if I will stay a member or not. I hope for my fellow gym goers that have left, that they will return when the improvements have been made or when the price has been adjusted, and will be met with open arms and no enrollment fee. P.S. Go back to spray bottles for everyone, I really believe it inclines people who otherwise would not have to clean equipment when they've finished.

On July 21, I received an email from the owner of this gym into utter surprise not only will there be a price increase but it’s double. Not only is $50 a month ridiculous, the gym isn’t in a state to make the price justify a double increase at the moment. These changes have been warranted since it was World Gym. Renovating a locker room that had rust stains isn’t necessarily a groundbreaking moment.We need a detailed outline with dates and future renovations and what has been done. Imagine gas prices doubling in less then a month ? Would anyone be ok with that? Whoever was hired to look over the businesses financial decisions is not concerned about the clients or their wallets. My suggestion is two different tiers subscriptions one that is $30-35a month but has access to the gym only during staffed hours, the 24/7 with all amenities subscription would be fine somewhere around $35-40 a month. LA fitness has pool and a racquetball and do not charge 50 a month! If something changes maybe I’ll update this review but until then me and the other patrons that go to this gym well discuss if we want to cancel and go another gym.I will like to add that my fellow gym goers mood is morbid the moment.Also how are we supposed to talk to staff about the changes when they themselves didn’t know either, guess everyone is surprised and disappointed, gym staff even admitted they will be losing a lot of people this month due to this unreasonable decision. I advise not to go here till someone makes a smarter choice for the business. People are always coming through the side door for free and I have to pay double now? How fair is that to honest people who are polite and wipe down their equipment. Good staff, they deserve better than to stress about this. 24/7, that’s all you got going on, good day and god bless.

You feel welcome as soon as you walk through the door. Older gym but has everything you need for a good workout. Good price.

Love coming to the group classes!! It's a great place to workout that's NOT crowded!! I love the noncommercial feel of this place as well. The staff is friendly, facility is clean and love, love the new renovation to the bathrooms. New saunas are also a plus!!

This is home and the staff are beyond great! You will feel like family!! Stop what you are doing and come by and do a walk through and start your amazing fitness lifestyle at Exurb Fitness!!

Look at all of the negative reviews of this place and look at how many times the gym responded "sorry for the confusion". Then ask yourself what's more likely: that we're all idiots, or this gym is deliberately misleading its customers.

The trainers are awesome!