Im foreigner but feel comfortable going to the gym there

I love this gym. I feel like it's a nice little hidden gem above the ice rink. My only issues with it is that there are limited squat racks and deadlift platforms, the weights are sometimes a struggle to slide on barbells, and the gym etiquette of the goers is lacking. By lacking I mean, equipment all over the place leaving the staff having to clean up after them and not re-racking their weights. **Updating review** First, I was a member through Active and Fit Direct and I just found out (August 20th) that they are phasing that out at the end of August, in 2 weeks. How did i find this out? By having my 24hour access revoked. No call, no email, not even a post on their social media. The girl at the front desk, who told me this after I inquired why I wasn't able to access through the side door, wasn't fully aware and said she would check with the owner and get back to me. She read off my contact info to me, which was correct so they can't say they didn't have a way to contact me. Second, the front desk folks don't really know what's going on. With the previous point, the girl working looked new so I give her grace. But I have gone in and asked someone who was there for a while about things and they had no information. One being about the group classes they have and they couldn't find a schedule. Third and last, the sanitation. Within the last 2 months they went from providing each goer their own spray bottle and towel to wipe down equipment to having stations around the gym with spray bottles and paper towels, now to just having sanitation wipes. I loved the dedicated bottle and towel. The switch to the paper towel and spray stations was good, just like other commercial gyms. My issue with this tho was that the paper towel dispensers would be empty or just not working. Also there wouldn't be a trash can right next to it, the can would be somewhere else. But the last time I went there were no spray bottles at the dispensers just a couple sanitation wipe bins around the gym but they were all empty except one at the entrance. Idk but I feel like if people can't even re-rack their weights, they aren't going to walk across the gym to a sanitation wipe to clean the equipment they just used.

I love coming here. I moved to this area almost 3 years ago. I started at planet fitness until I saw this gym and immediately cancelled my planet fitness membership. I felt the atmosphere here was amazing. I have created amazing friendships and accountability partners. If I miss a day I normally workout people really notice and will ask if I'm okay when I come back in. I have always felt super safe and comfortable to workout here without having creeps follow me or watch me working out. The guys really look out for the women here. It's great to have a safe place to workout as a young woman! 10/10 would recommend this place! Try it out if you love free weights, cardio, or even affordable group workouts!

Had a balance that I was unaware of, but thanks to Michelle she waived my balance and worked with me to pay WAY less than what I would've had to pay. And I also love the changes that where made to the gym! Definitely better than when I used to go there years ago 👌🏾👍🏾

As a traveling PT, this place was great for me to sign a month to month membership without all the hidden fees. All the staff are really personable and chill. I love to support the local gyms, and this place is really top notch for the low prices they offer compared to the larger commercial gyms.

Front desk staff (JASON SPECIFICALLY) are amazing! They motivate, encourage and get us in that gym mode every morning.

I really like this place it’s great overall been going here a lot but been on and off recently I really wish they would close later I have school in the morning and when I get out I have work and when I leave work it’s closed i talked to one of the guys in there and he said they would start doing 24hr again soon but I haven’t heard anything els

Great place for the price. Clean facility, friendly staff, good variety of equipment, convinient hours.

I love this gym! I visited several gyms in area before committing to Exurb and have been locked in for more than three years now. The staff are all very encouraging, have great energy, and most importantly are all professional. The gym itself, has a welcoming atmosphere, good music if you forget your headphones, and a variety of equipment (that is fully operational). And it is located on the second-level which allows you to overlook the hockey rink and basketball courts during and in-between sets. Recently, I began one-on-one personal training with Kelsey, as I am preparing for a personal fitness test. He's been not only motivating me physically, but also mentally to make good decisions about my health and nutrition. Following his program has allowed me to see and feel immediate results. * * * * *

Should not get the 1 star I have applied for several positions there dropped of resume like they asked me to I called several times to get an update an the hiring manager was all ways never there.

I always enjoy the work out in this plece ‘

Great gym equipment is very nice not broken. Owner always upgrading the gym. Even though the price increased I still love the gym and all that it has to offer. The owner is always kind the gym stays clean and sanitary.

My wife joined Exhurb Gym in July and has already canceled. Tried to come back after leaving before but same old nonsense that made us leave the gym before. When she was a member previously her credit card was charged several times a month with no explanation, so she left. Decided to try again because the gym is small and personal and we actually enjoyed it but, here we go again! Joined in July and our account has been charged 5 times already totaling over $100. So I go up to the gym on a Monday and speak with Genika two weeks ago and she noted that the charges were incorrect and I should be refunded. She explained that she did not have the authority to refund the money but, she would speak with Kelsey and call my wife on Wednesday with an update. NO CALL! She also explained the ridiculous price increase of $50 a month in addition to an annual fee. This is something that wasn’t disclosed when Sa’Niyah signed my wife up. She was told $29.99 p/month and nothing about a service fee! So here were are two weeks later and my wife called the gym again trying to get her money refunded and although the gentlemen was professional he couldn’t help us. He did say he would relay our message to Kelsey that we would like a refund but, that’s all he said he could do. Kelsey is it going to take you another two weeks to do the right thing or are you going to give us our money back?

Reasons why I’m rating this gym a 1 before trying it...I called earlier today to confirm the mixxed fit class at 730pm as advertised on the website. It was most definitely confirmed. I arrive to the gym around 720 pm (gym closes at 10pm) and the doors are locked. Luckily someone walking in knew there was a door on the side. There were no signs indicating to do so. But anyway, I go in and asked an employee by the name of Logan (at least that’s what he said his name was. He was sitting at the snack bar eating. Light skin with a struggling bush around 720pm on 5/3/2019. Check your schedule manager). Not only did he not know what I was talking about, not only did he tell me to come back tomorrow at 8am, not only did he say nobody else was there that I could talk to, but he was extremely rude, dismissive, and nonchalant about my frustration for wasting my time, gas, and energy for a class that didn’t happen. So yea...I’m done. How ridiculous. I started to just workout anyway without the class that I’ve been looking forward to all week, but your employee and his lack of empathy has completely turned me off. Please get him some type of customer service and any other type of training if you want to keep your business going. My irritation level is on 1,000. I could see if he said “you know what I’m sorry about the miscommunication but here’s the information on the class and you can still get a good workout in utilizing our equipment readily available for your use.” But no, he was clueless, obviously just there taking up space and eating snacks, and couldn’t care less about anything other than the Doritos he kept smacking in my face. Didn’t even care about the crumbs around his mouth, let alone the customers. Alright rant over....service is still trash though In response to the owner, I went to 3033 Waldorf Market Place, Waldorf, MD, 20603 USA I understand last minute changes. I most definitely understand things happen. I understand this was my first time going and didn’t know how to go in...HOWEVER my frustration is with the employee who knew nothing and didn’t care to even find out.

Friendly staff, virtually open 24 hours a day @ $10 a month.

I love the variety of weights & cardio equipment. It is clean and I love their COVID protocols.

DO NOT GO HERE!! THEY MAKE IT IMPOSSIBLE TO CANCEL YOUR MEMBERSHIP!!! I’VE BEEN STUCK PAYING FOR THEIR MEMBERSHIP FOR TWO YEARS AFTER I STOPPED WORKING OUT THERE, ONE TRIED MULTIPLE TIMES TO CANCEL, BUT THEY REFUSE TO HELP ME!!

Excellent gym with great help thanks to kevin

Loved Zumba with Nay!

Staff and gym are excellent but the owner or whoever manages their communications needs a lesson or ten in customer service. Do not belittle your customers for asking sincere questions. Very unfortunate because everything else about this gym was great.

This gym is awesome, the staff are amazing and always willing to help. The environment and atmosphere here are by far my favorite. Not to mention it’s conveniently located in the middle off Waldorf. Really excited that they went back to the 24 hour schedule.

7:30 am sunday morning and World Gym Waldorf not open. Employee says he can't get the key out the lock box. Extremely disappointed because I drive 30 min from Oxon Hill. Original post was 5 months ago. I filled out a cancelation form and 3/5/2020 I received all call from a debt collector with a $400 balance. I have been unable to reach them by phone. l left two voicemails. I hope to get this situation resolved. I really want to believe it was just negligence and a not a criminal act by staff and owners to suck and leach hard earned money from customers.

I’ve been a member of this gym for years and the customer service is beyond exceptional! Jason and Frank are great assets to this facility! I would recommend this gym to any and everyone serious about life fitness!

Great, just had gathering of over 800 people. Great experience.

The trainers are awesome!

Wonderful gym. Customer service amazing. Thanks Kevin for your help!!

It’s a great joy to work out at Exurb Fitness.. Kelsey and the staff are personable. They have that welcoming vibe in them. Kelsey motivates and pushes you to be a better version of yourself and is very supportive. I always look forward to coming to the gym for the classes.

Nice atmosphere and good equipment.

Jason and frank are the reason I'm still here. They do an amazing job at running the place and most importantly they create a community environment where you feel welcome no matter your fitness level.

Great gym and great staff. Have always been a fan of world gyms. Switched to this one since it was on my way home and have no complaints.

Love coming to the group classes!! It's a great place to workout that's NOT crowded!! I love the noncommercial feel of this place as well. The staff is friendly, facility is clean and love, love the new renovation to the bathrooms. New saunas are also a plus!!

Staff/manager are AMAZING. Gym is set up really well too for cleanliness protocols. Highly recommend. Go see them!

This is home and the staff are beyond great! You will feel like family!! Stop what you are doing and come by and do a walk through and start your amazing fitness lifestyle at Exurb Fitness!!

Convenient facility. Nice, friendly clientele. Rarely has consistent hot water, though. Have mentioned situation repeatedly to management in past year, it is temporarily repaired, & then ICE cold water returns & is all that is available. Don’t plan on showering & going to work if you want to workout early here, water is cold!

Nice gym, but prices are becoming way too high for what is available (new Sauna hasn’t even been working). First, the gym started charging for guests a few months ago - a perk that was part of a membership under the previous name (Worlds Gym). Then, the monthly subscription went up perhaps due to some recent construction in the bathrooms. But, a few weeks ago the rate went up by 50%, to include a new annual fee. That’s crazy! Sadly, after 5 years of attending this gym I am going to find another one.