Gym is made for real gym rats

I first came to exurb fitness, at the time known as world gym almost 5 years ago. I've always felt like I was a member of the best gym in the area. However, the email Sunday was not only unexpected... but unprofessional. A price increase, frankly, is to be expected. With rising costs to run a business today and to grow to the level of service I imagine that management envisions, raising the membership price is an obvious and fair solution. However, the price of this gym has increased by about double in one month? In july, the gym implemented a 3% ACH fee for all transactions (which is completely understandable). And now has switched to a biweekly membership payment structure going to $24.99 every two weeks from $27 a month. Allowing them to bill an extra cycle in a year. With a $39 annual fee, this brings the all in price for a year from $363 a month ago to $709.4 today. For comparison, LA Fitness (which includes the privledge to bring one guest, a swimming pool, and a larger space) is $539 a year. (In defense of Exurb, LA does not include the hours of operation between 11pm and 5am). The email containing this news came on a Sunday, at 8 pm, including a vague list of the improvements the gym plans to make as a result of this price increase. As well as a note at the bottom specifying that they are willing to address questions but only "IN PERSON". I just don't know many businesses in 2024 that insinuate they will not answer questions over the phone or via email. My constructive suggestion is to put in place either a LONG term path of price increases to get to this price as the improvements are being made. Or, and much more reasonable, simply raise the prices to market value of the biggest gym in the area. I would love to stay at Exurb Fitness (even if it cost more), but the way this was handled just leaves a bad taste in my mouth. I am not sure if I will stay a member or not. I hope for my fellow gym goers that have left, that they will return when the improvements have been made or when the price has been adjusted, and will be met with open arms and no enrollment fee. P.S. Go back to spray bottles for everyone, I really believe it inclines people who otherwise would not have to clean equipment when they've finished.

The workouts for me at this gym is really paying off. Jason is really friendly and engaging. The fact that the gym is open 24 hours is definitely a plus.

Came to Waldorf for the week and purchased a weekly membership for $15. You can't beat this price for such a great place to workout. This is the only gym I'll use when I'm in town.

I love how it’s 24hr, always clean and the customer service is amazing!

pretty good gym, good equipment, plenty of weights. great place for the price

This is home and the staff are beyond great! You will feel like family!! Stop what you are doing and come by and do a walk through and start your amazing fitness lifestyle at Exurb Fitness!!

7:30 am sunday morning and World Gym Waldorf not open. Employee says he can't get the key out the lock box. Extremely disappointed because I drive 30 min from Oxon Hill. Original post was 5 months ago. I filled out a cancelation form and 3/5/2020 I received all call from a debt collector with a $400 balance. I have been unable to reach them by phone. l left two voicemails. I hope to get this situation resolved. I really want to believe it was just negligence and a not a criminal act by staff and owners to suck and leach hard earned money from customers.

The trainers are awesome!

You feel welcome as soon as you walk through the door. Older gym but has everything you need for a good workout. Good price.

So my first impression of this gym is not good and I have yet to even step foot in it. I have been calling for several days to inquire about a membership, have left voicemails and even sent a text. I have yet to receive a call back or any type of response. Not a good look for customer service. Guess they don’t need my business! I’ll move along!

People are nice, the staff are friendly and dedicated to the mission of fitness....

Love coming to the group classes!! It's a great place to workout that's NOT crowded!! I love the noncommercial feel of this place as well. The staff is friendly, facility is clean and love, love the new renovation to the bathrooms. New saunas are also a plus!!

My wife joined Exhurb Gym in July and has already canceled. Tried to come back after leaving before but same old nonsense that made us leave the gym before. When she was a member previously her credit card was charged several times a month with no explanation, so she left. Decided to try again because the gym is small and personal and we actually enjoyed it but, here we go again! Joined in July and our account has been charged 5 times already totaling over $100. So I go up to the gym on a Monday and speak with Genika two weeks ago and she noted that the charges were incorrect and I should be refunded. She explained that she did not have the authority to refund the money but, she would speak with Kelsey and call my wife on Wednesday with an update. NO CALL! She also explained the ridiculous price increase of $50 a month in addition to an annual fee. This is something that wasn’t disclosed when Sa’Niyah signed my wife up. She was told $29.99 p/month and nothing about a service fee! So here were are two weeks later and my wife called the gym again trying to get her money refunded and although the gentlemen was professional he couldn’t help us. He did say he would relay our message to Kelsey that we would like a refund but, that’s all he said he could do. Kelsey is it going to take you another two weeks to do the right thing or are you going to give us our money back?

Staff/manager are AMAZING. Gym is set up really well too for cleanliness protocols. Highly recommend. Go see them!

Excellent gym with great help thanks to kevin

Exurb Fitness is a place where people go to not only train and exercise, but also to unwind, socialize, and recharge. The facility promotes physical activity in a safe, clean and comfortable workout environment. The atmosphere is pleasant and I absolutely love the team.

Great place. Lots of equipment. Friendly staff and members

This gym is awesome, the staff are amazing and always willing to help. The environment and atmosphere here are by far my favorite. Not to mention it’s conveniently located in the middle off Waldorf. Really excited that they went back to the 24 hour schedule.

Today was my first time here and I can say the best gym ever , the customer service is amazing . And I love how they separated the cardio room and the weigh rooms separately. They have everything that you need to complete a successful work out and it’s 24/7!

Nice gym, but prices are becoming way too high for what is available (new Sauna hasn’t even been working). First, the gym started charging for guests a few months ago - a perk that was part of a membership under the previous name (Worlds Gym). Then, the monthly subscription went up perhaps due to some recent construction in the bathrooms. But, a few weeks ago the rate went up by 50%, to include a new annual fee. That’s crazy! Sadly, after 5 years of attending this gym I am going to find another one.

I really enjoy this gym. The owner and staff is always professional and the environment is comfortable.

Great place for the price. Clean facility, friendly staff, good variety of equipment, convinient hours.

Wonderful gym. Customer service amazing. Thanks Kevin for your help!!

Good friendly staff. Plenty of equipment to get the job done. No one here is too cool.

Restarting my weight loss journey and Kelsey has been really supportive and accommodating to help me get going. I just had my Zoom on nutrition and exercise plan that I will be starting on Monday 3/25. I believe I will be successful!!! Stay tuned

Over the years I’ve been a member at multiple gyms. One I visited a handful of times and then just stopped going even though I was paying the monthly, but it was cheap, I didn’t care. I simply never felt comfortable there. So I never went. And as a woman you need to feel comfortable to let yourself into the vulnerable state of working out. I previously used this gym a handful of times because it was part of my husbands plan but later chose the sister location because it felt newer and prettier. But coming back with a friend to Waldorf Exurb and deciding to join, I realized something changed here. Let’s face it, a gym is a gym. We look for affordability, equipment, cleanliness. And this place checks all the boxes. But what I’ve come to figure out is it’s-the people. The day shift crew (Kelcey, Frank,Jason) have made the gym welcoming and fun. And the members are always quick with a smile and a wave and on occasion some friendly conversation. We share ideas on fitness and follow each others lead. Jason has been especially helpful with new exercises, motivation, and a spot when needed. I’ve never felt so comfortable and am truly sad the days I don’t make it in. Nobody likes to do hard things, but when you’re in the comfort of your gym-family, it just makes it all happen.

Jason and frank are the reason I'm still here. They do an amazing job at running the place and most importantly they create a community environment where you feel welcome no matter your fitness level.

So far, I enjoy the classes. However, I think they get you in there to set you up and then you pretty much wing it and the atmosphere changes. Also, need more flexibility in training

As a traveling PT, this place was great for me to sign a month to month membership without all the hidden fees. All the staff are really personable and chill. I love to support the local gyms, and this place is really top notch for the low prices they offer compared to the larger commercial gyms.

My husband had a membership when we lived in Maryland 3 YEARS AGO (back when it was World Gym). We went together in 2020 to cancel the membership in person. He went to one of the staff members and explained that we had to move due to my husband's work (as he's in the Air Force and was getting a change of station). The staff member said that was no issue and went and cancelled his membership then and there - - or so we thought. My husband got a confirmation that it was cancelled, and yet he just got a phone call from a legal office that Exurb Fitness tried to charge my husband $90 in 2022 (2 years after he cancelled his membership). He did not receive any kind of notice or email about the gym trying to charge him at all (and he definitely did not reactivate his membership as we don't even live in the state anymore). Reading the other reviews on here, it's obvious that this isn't the first time this gym has tried to milk its clientele, even years later.