I first want to point out that the community(which includes fellow patrons and gym staff ) in this gym is amazing. After coming here for 3 months I have yet to meet anyone toxic here! Another big plus is that it's truly 24/7 (9am-10pm staffed then rest of time unstaffed). As someone who primarily works out after midnight I am glad we have a gym that is 24/7 in the area (the only one!!!). For the price of 24.99 a month you cannot beat it. On July 21,2024 we received a email stating that on August 5 Instead of a one time charge a month of 24.99 there will be a biweekly charge of 24.99 practically charging $50 a month. The email stated that the price increase was due to upcoming gym renovations and improvements ( including locker room and new equipment ). The email also stated that this increase was recommended by third party business advisers. In my 30 plus years of living I have never seen or heard of any service doubling their monthly rate in less then a month notice. Not only that but there is no timetable or roadmap when these upgrades will be available. I understand that there is no gym in the area that is 24/7 and I know that the competitors charge a very high amount. But the gyms are double in size compared to this one. The local La Fitness has a pool and sports courts. Its impossible for this gym to get those amenities. These were all points made from fellow gym goers. The mood is not good. If the owner is reading I want to let you know that I will NOT be leaving and I am going to stick around. I am just worried that a community that I just joined and enjoy is in jeopardy. Is it possible to simply gradually increase the price to the target margin while the gym upgrades get completed? Are you able to give a detailed plan or a roadmap of all future enhancements and upgrades with etas to justify the price hike?! Its very hard for me to tell my friends or family to joins this gym for $50 a month with no timetable on improvements or without the same amenities the other gyms provide( referring to the refer a friend program). I hope all avenues were explored and I hope everything turns out for the better. Thank you and warm regards.

My husband had a membership when we lived in Maryland 3 YEARS AGO (back when it was World Gym). We went together in 2020 to cancel the membership in person. He went to one of the staff members and explained that we had to move due to my husband's work (as he's in the Air Force and was getting a change of station). The staff member said that was no issue and went and cancelled his membership then and there - - or so we thought. My husband got a confirmation that it was cancelled, and yet he just got a phone call from a legal office that Exurb Fitness tried to charge my husband $90 in 2022 (2 years after he cancelled his membership). He did not receive any kind of notice or email about the gym trying to charge him at all (and he definitely did not reactivate his membership as we don't even live in the state anymore). Reading the other reviews on here, it's obvious that this isn't the first time this gym has tried to milk its clientele, even years later.

Nice gym and friendly staff

7:30 am sunday morning and World Gym Waldorf not open. Employee says he can't get the key out the lock box. Extremely disappointed because I drive 30 min from Oxon Hill. Original post was 5 months ago. I filled out a cancelation form and 3/5/2020 I received all call from a debt collector with a $400 balance. I have been unable to reach them by phone. l left two voicemails. I hope to get this situation resolved. I really want to believe it was just negligence and a not a criminal act by staff and owners to suck and leach hard earned money from customers.

I don’t know whats more disrespectful, the price increase or the ChatGpt responses.

Went in to sign up and met Kevin who handled my paperwork. Kevin was really sweet which made me feel comfortable. He gave me a tour after where I got to get a feel for the gym. I went around the time that I will mostly be going to see how busy it was. I am happy to say it wasnt overcrowded and they have a ton of equipment.

I cancelled my membership with this gym 3 weeks ago and they are still charging me for another cycle. It seems shady how they 'lost' my cancellation papers, still took money out my account and no manager checks to see the if cancellation process is taken care of....

Jason and frank are the reason I'm still here. They do an amazing job at running the place and most importantly they create a community environment where you feel welcome no matter your fitness level.

The workouts for me at this gym is really paying off. Jason is really friendly and engaging. The fact that the gym is open 24 hours is definitely a plus.

I love how it’s 24hr, always clean and the customer service is amazing!

Great gym and great staff. Have always been a fan of world gyms. Switched to this one since it was on my way home and have no complaints.

Convenient facility. Nice, friendly clientele. Rarely has consistent hot water, though. Have mentioned situation repeatedly to management in past year, it is temporarily repaired, & then ICE cold water returns & is all that is available. Don’t plan on showering & going to work if you want to workout early here, water is cold!

Friendly staff and peers. Updates to equipment seem to be happening weekly. This gym keeps getting nicer and nicer

I love coming here. I moved to this area almost 3 years ago. I started at planet fitness until I saw this gym and immediately cancelled my planet fitness membership. I felt the atmosphere here was amazing. I have created amazing friendships and accountability partners. If I miss a day I normally workout people really notice and will ask if I'm okay when I come back in. I have always felt super safe and comfortable to workout here without having creeps follow me or watch me working out. The guys really look out for the women here. It's great to have a safe place to workout as a young woman! 10/10 would recommend this place! Try it out if you love free weights, cardio, or even affordable group workouts!

I absolutely love this gym for the atmosphere and for the staff. Special shout out to Jason who is one of the personal trainers there. He is excellent and very knowledgeable.

Update: One month later and I have another charge on my account under the new name. They have been charging me for the past 4 months after I've called 5 times to have them cancel my membership. The initial cancellation was in person. The second, third fourth, and fifth were over the phone. I've received 3 cancellation emails, but it's still a problem. It's gotten to the point of me having to put a stop payment on my card. The last time I spoke with an employee about the issue, I was assured my account was canceled and then today I get a call saying my payment declined. Apparently, there is no manager working here because I've been trying to reach one for the past 3 months. I've requested calls back and still haven't heard anything.

Gym is decent, some of the machines are outdated but they are making strides to modernize.

I’d like to say that although the price has recently increased, I still love this gym. It’s so clean, the community is great and the trainers are passionate. I recently moved from PG county and I can say I paid $22 biweekly and an annual fee of $85 for a gym that was closed on Sundays, had hours from 7am-8pm, and only had one sauna and it was half the size of this gym. I love that this gym is open 24 hours, I love that the owner consistently has new equipment that isn’t broken and the gym itself is HUGE. The biggest plus is that the gym always smells clean.. no nasty gym smell. The refrigerator for drinks is always stocked, the protein snacks are convenient and the overall design of the gym is exactly what I would want in a gym.

Restarting my weight loss journey and Kelsey has been really supportive and accommodating to help me get going. I just had my Zoom on nutrition and exercise plan that I will be starting on Monday 3/25. I believe I will be successful!!! Stay tuned

Great, just had gathering of over 800 people. Great experience.

So my first impression of this gym is not good and I have yet to even step foot in it. I have been calling for several days to inquire about a membership, have left voicemails and even sent a text. I have yet to receive a call back or any type of response. Not a good look for customer service. Guess they don’t need my business! I’ll move along!

Love the gym! Been coming there for nearly a decade now. But I miss the old hours where they were 24 hours during the week

You feel welcome as soon as you walk through the door. Older gym but has everything you need for a good workout. Good price.

Loved Zumba with Nay!

10/10 great gym highly recommend. From the great staff to great amount of equipment available I’m very pleased as a member.

Excellent gym with great help thanks to kevin

Front desk staff (JASON SPECIFICALLY) are amazing! They motivate, encourage and get us in that gym mode every morning.

Im foreigner but feel comfortable going to the gym there

Great gym equipment is very nice not broken. Owner always upgrading the gym. Even though the price increased I still love the gym and all that it has to offer. The owner is always kind the gym stays clean and sanitary.

Friendly staff, virtually open 24 hours a day @ $10 a month.

As a traveling PT, this place was great for me to sign a month to month membership without all the hidden fees. All the staff are really personable and chill. I love to support the local gyms, and this place is really top notch for the low prices they offer compared to the larger commercial gyms.

Should not get the 1 star I have applied for several positions there dropped of resume like they asked me to I called several times to get an update an the hiring manager was all ways never there.

My wife joined Exhurb Gym in July and has already canceled. Tried to come back after leaving before but same old nonsense that made us leave the gym before. When she was a member previously her credit card was charged several times a month with no explanation, so she left. Decided to try again because the gym is small and personal and we actually enjoyed it but, here we go again! Joined in July and our account has been charged 5 times already totaling over $100. So I go up to the gym on a Monday and speak with Genika two weeks ago and she noted that the charges were incorrect and I should be refunded. She explained that she did not have the authority to refund the money but, she would speak with Kelsey and call my wife on Wednesday with an update. NO CALL! She also explained the ridiculous price increase of $50 a month in addition to an annual fee. This is something that wasn’t disclosed when Sa’Niyah signed my wife up. She was told $29.99 p/month and nothing about a service fee! So here were are two weeks later and my wife called the gym again trying to get her money refunded and although the gentlemen was professional he couldn’t help us. He did say he would relay our message to Kelsey that we would like a refund but, that’s all he said he could do. Kelsey is it going to take you another two weeks to do the right thing or are you going to give us our money back?

I always enjoy the work out in this plece ‘

I first came to exurb fitness, at the time known as world gym almost 5 years ago. I've always felt like I was a member of the best gym in the area. However, the email Sunday was not only unexpected... but unprofessional. A price increase, frankly, is to be expected. With rising costs to run a business today and to grow to the level of service I imagine that management envisions, raising the membership price is an obvious and fair solution. However, the price of this gym has increased by about double in one month? In july, the gym implemented a 3% ACH fee for all transactions (which is completely understandable). And now has switched to a biweekly membership payment structure going to $24.99 every two weeks from $27 a month. Allowing them to bill an extra cycle in a year. With a $39 annual fee, this brings the all in price for a year from $363 a month ago to $709.4 today. For comparison, LA Fitness (which includes the privledge to bring one guest, a swimming pool, and a larger space) is $539 a year. (In defense of Exurb, LA does not include the hours of operation between 11pm and 5am). The email containing this news came on a Sunday, at 8 pm, including a vague list of the improvements the gym plans to make as a result of this price increase. As well as a note at the bottom specifying that they are willing to address questions but only "IN PERSON". I just don't know many businesses in 2024 that insinuate they will not answer questions over the phone or via email. My constructive suggestion is to put in place either a LONG term path of price increases to get to this price as the improvements are being made. Or, and much more reasonable, simply raise the prices to market value of the biggest gym in the area. I would love to stay at Exurb Fitness (even if it cost more), but the way this was handled just leaves a bad taste in my mouth. I am not sure if I will stay a member or not. I hope for my fellow gym goers that have left, that they will return when the improvements have been made or when the price has been adjusted, and will be met with open arms and no enrollment fee. P.S. Go back to spray bottles for everyone, I really believe it inclines people who otherwise would not have to clean equipment when they've finished.

I love the environment at exurb, especially the staff Cain and kevin, there amazing support and motivation deserves the most!

Had a balance that I was unaware of, but thanks to Michelle she waived my balance and worked with me to pay WAY less than what I would've had to pay. And I also love the changes that where made to the gym! Definitely better than when I used to go there years ago 👌🏾👍🏾

I’ve been a member of this gym for years and the customer service is beyond exceptional! Jason and Frank are great assets to this facility! I would recommend this gym to any and everyone serious about life fitness!

DO NOT GO HERE!! THEY MAKE IT IMPOSSIBLE TO CANCEL YOUR MEMBERSHIP!!! I’VE BEEN STUCK PAYING FOR THEIR MEMBERSHIP FOR TWO YEARS AFTER I STOPPED WORKING OUT THERE, ONE TRIED MULTIPLE TIMES TO CANCEL, BUT THEY REFUSE TO HELP ME!!