I cancelled my membership with this gym 3 weeks ago and they are still charging me for another cycle. It seems shady how they 'lost' my cancellation papers, still took money out my account and no manager checks to see the if cancellation process is taken care of....

I don’t know whats more disrespectful, the price increase or the ChatGpt responses.

Loved Zumba with Nay!

On July 21, I received an email from the owner of this gym into utter surprise not only will there be a price increase but it’s double. Not only is $50 a month ridiculous, the gym isn’t in a state to make the price justify a double increase at the moment. These changes have been warranted since it was World Gym. Renovating a locker room that had rust stains isn’t necessarily a groundbreaking moment.We need a detailed outline with dates and future renovations and what has been done. Imagine gas prices doubling in less then a month ? Would anyone be ok with that? Whoever was hired to look over the businesses financial decisions is not concerned about the clients or their wallets. My suggestion is two different tiers subscriptions one that is $30-35a month but has access to the gym only during staffed hours, the 24/7 with all amenities subscription would be fine somewhere around $35-40 a month. LA fitness has pool and a racquetball and do not charge 50 a month! If something changes maybe I’ll update this review but until then me and the other patrons that go to this gym well discuss if we want to cancel and go another gym.I will like to add that my fellow gym goers mood is morbid the moment.Also how are we supposed to talk to staff about the changes when they themselves didn’t know either, guess everyone is surprised and disappointed, gym staff even admitted they will be losing a lot of people this month due to this unreasonable decision. I advise not to go here till someone makes a smarter choice for the business. People are always coming through the side door for free and I have to pay double now? How fair is that to honest people who are polite and wipe down their equipment. Good staff, they deserve better than to stress about this. 24/7, that’s all you got going on, good day and god bless.

People are nice, the staff are friendly and dedicated to the mission of fitness....

Great place to get your workout on. Not expensive and serves the purpose.

I really enjoy this gym. The owner and staff is always professional and the environment is comfortable.

Wonderful gym. Customer service amazing. Thanks Kevin for your help!!

Love coming to the group classes!! It's a great place to workout that's NOT crowded!! I love the noncommercial feel of this place as well. The staff is friendly, facility is clean and love, love the new renovation to the bathrooms. New saunas are also a plus!!

Gym is made for real gym rats

Look at all of the negative reviews of this place and look at how many times the gym responded "sorry for the confusion". Then ask yourself what's more likely: that we're all idiots, or this gym is deliberately misleading its customers.

I love this gym. I feel like it's a nice little hidden gem above the ice rink. My only issues with it is that there are limited squat racks and deadlift platforms, the weights are sometimes a struggle to slide on barbells, and the gym etiquette of the goers is lacking. By lacking I mean, equipment all over the place leaving the staff having to clean up after them and not re-racking their weights. **Updating review** First, I was a member through Active and Fit Direct and I just found out (August 20th) that they are phasing that out at the end of August, in 2 weeks. How did i find this out? By having my 24hour access revoked. No call, no email, not even a post on their social media. The girl at the front desk, who told me this after I inquired why I wasn't able to access through the side door, wasn't fully aware and said she would check with the owner and get back to me. She read off my contact info to me, which was correct so they can't say they didn't have a way to contact me. Second, the front desk folks don't really know what's going on. With the previous point, the girl working looked new so I give her grace. But I have gone in and asked someone who was there for a while about things and they had no information. One being about the group classes they have and they couldn't find a schedule. Third and last, the sanitation. Within the last 2 months they went from providing each goer their own spray bottle and towel to wipe down equipment to having stations around the gym with spray bottles and paper towels, now to just having sanitation wipes. I loved the dedicated bottle and towel. The switch to the paper towel and spray stations was good, just like other commercial gyms. My issue with this tho was that the paper towel dispensers would be empty or just not working. Also there wouldn't be a trash can right next to it, the can would be somewhere else. But the last time I went there were no spray bottles at the dispensers just a couple sanitation wipe bins around the gym but they were all empty except one at the entrance. Idk but I feel like if people can't even re-rack their weights, they aren't going to walk across the gym to a sanitation wipe to clean the equipment they just used.

Had a balance that I was unaware of, but thanks to Michelle she waived my balance and worked with me to pay WAY less than what I would've had to pay. And I also love the changes that where made to the gym! Definitely better than when I used to go there years ago 👌🏾👍🏾

Update: One month later and I have another charge on my account under the new name. They have been charging me for the past 4 months after I've called 5 times to have them cancel my membership. The initial cancellation was in person. The second, third fourth, and fifth were over the phone. I've received 3 cancellation emails, but it's still a problem. It's gotten to the point of me having to put a stop payment on my card. The last time I spoke with an employee about the issue, I was assured my account was canceled and then today I get a call saying my payment declined. Apparently, there is no manager working here because I've been trying to reach one for the past 3 months. I've requested calls back and still haven't heard anything.

I love how it’s 24hr, always clean and the customer service is amazing!

Over the years I’ve been a member at multiple gyms. One I visited a handful of times and then just stopped going even though I was paying the monthly, but it was cheap, I didn’t care. I simply never felt comfortable there. So I never went. And as a woman you need to feel comfortable to let yourself into the vulnerable state of working out. I previously used this gym a handful of times because it was part of my husbands plan but later chose the sister location because it felt newer and prettier. But coming back with a friend to Waldorf Exurb and deciding to join, I realized something changed here. Let’s face it, a gym is a gym. We look for affordability, equipment, cleanliness. And this place checks all the boxes. But what I’ve come to figure out is it’s-the people. The day shift crew (Kelcey, Frank,Jason) have made the gym welcoming and fun. And the members are always quick with a smile and a wave and on occasion some friendly conversation. We share ideas on fitness and follow each others lead. Jason has been especially helpful with new exercises, motivation, and a spot when needed. I’ve never felt so comfortable and am truly sad the days I don’t make it in. Nobody likes to do hard things, but when you’re in the comfort of your gym-family, it just makes it all happen.

They were all very nice

Love the gym! Been coming there for nearly a decade now. But I miss the old hours where they were 24 hours during the week

Came to Waldorf for the week and purchased a weekly membership for $15. You can't beat this price for such a great place to workout. This is the only gym I'll use when I'm in town.

Friendly staff, virtually open 24 hours a day @ $10 a month.

Nice gym, but prices are becoming way too high for what is available (new Sauna hasn’t even been working). First, the gym started charging for guests a few months ago - a perk that was part of a membership under the previous name (Worlds Gym). Then, the monthly subscription went up perhaps due to some recent construction in the bathrooms. But, a few weeks ago the rate went up by 50%, to include a new annual fee. That’s crazy! Sadly, after 5 years of attending this gym I am going to find another one.

My husband had a membership when we lived in Maryland 3 YEARS AGO (back when it was World Gym). We went together in 2020 to cancel the membership in person. He went to one of the staff members and explained that we had to move due to my husband's work (as he's in the Air Force and was getting a change of station). The staff member said that was no issue and went and cancelled his membership then and there - - or so we thought. My husband got a confirmation that it was cancelled, and yet he just got a phone call from a legal office that Exurb Fitness tried to charge my husband $90 in 2022 (2 years after he cancelled his membership). He did not receive any kind of notice or email about the gym trying to charge him at all (and he definitely did not reactivate his membership as we don't even live in the state anymore). Reading the other reviews on here, it's obvious that this isn't the first time this gym has tried to milk its clientele, even years later.

Staff/manager are AMAZING. Gym is set up really well too for cleanliness protocols. Highly recommend. Go see them!

24 hours .. great staff... the young man who comes in in the morning keep the place spotless

Reasons why I’m rating this gym a 1 before trying it...I called earlier today to confirm the mixxed fit class at 730pm as advertised on the website. It was most definitely confirmed. I arrive to the gym around 720 pm (gym closes at 10pm) and the doors are locked. Luckily someone walking in knew there was a door on the side. There were no signs indicating to do so. But anyway, I go in and asked an employee by the name of Logan (at least that’s what he said his name was. He was sitting at the snack bar eating. Light skin with a struggling bush around 720pm on 5/3/2019. Check your schedule manager). Not only did he not know what I was talking about, not only did he tell me to come back tomorrow at 8am, not only did he say nobody else was there that I could talk to, but he was extremely rude, dismissive, and nonchalant about my frustration for wasting my time, gas, and energy for a class that didn’t happen. So yea...I’m done. How ridiculous. I started to just workout anyway without the class that I’ve been looking forward to all week, but your employee and his lack of empathy has completely turned me off. Please get him some type of customer service and any other type of training if you want to keep your business going. My irritation level is on 1,000. I could see if he said “you know what I’m sorry about the miscommunication but here’s the information on the class and you can still get a good workout in utilizing our equipment readily available for your use.” But no, he was clueless, obviously just there taking up space and eating snacks, and couldn’t care less about anything other than the Doritos he kept smacking in my face. Didn’t even care about the crumbs around his mouth, let alone the customers. Alright rant over....service is still trash though In response to the owner, I went to 3033 Waldorf Market Place, Waldorf, MD, 20603 USA I understand last minute changes. I most definitely understand things happen. I understand this was my first time going and didn’t know how to go in...HOWEVER my frustration is with the employee who knew nothing and didn’t care to even find out.

I first came to exurb fitness, at the time known as world gym almost 5 years ago. I've always felt like I was a member of the best gym in the area. However, the email Sunday was not only unexpected... but unprofessional. A price increase, frankly, is to be expected. With rising costs to run a business today and to grow to the level of service I imagine that management envisions, raising the membership price is an obvious and fair solution. However, the price of this gym has increased by about double in one month? In july, the gym implemented a 3% ACH fee for all transactions (which is completely understandable). And now has switched to a biweekly membership payment structure going to $24.99 every two weeks from $27 a month. Allowing them to bill an extra cycle in a year. With a $39 annual fee, this brings the all in price for a year from $363 a month ago to $709.4 today. For comparison, LA Fitness (which includes the privledge to bring one guest, a swimming pool, and a larger space) is $539 a year. (In defense of Exurb, LA does not include the hours of operation between 11pm and 5am). The email containing this news came on a Sunday, at 8 pm, including a vague list of the improvements the gym plans to make as a result of this price increase. As well as a note at the bottom specifying that they are willing to address questions but only "IN PERSON". I just don't know many businesses in 2024 that insinuate they will not answer questions over the phone or via email. My constructive suggestion is to put in place either a LONG term path of price increases to get to this price as the improvements are being made. Or, and much more reasonable, simply raise the prices to market value of the biggest gym in the area. I would love to stay at Exurb Fitness (even if it cost more), but the way this was handled just leaves a bad taste in my mouth. I am not sure if I will stay a member or not. I hope for my fellow gym goers that have left, that they will return when the improvements have been made or when the price has been adjusted, and will be met with open arms and no enrollment fee. P.S. Go back to spray bottles for everyone, I really believe it inclines people who otherwise would not have to clean equipment when they've finished.

I absolutely love this gym for the atmosphere and for the staff. Special shout out to Jason who is one of the personal trainers there. He is excellent and very knowledgeable.

Convenient facility. Nice, friendly clientele. Rarely has consistent hot water, though. Have mentioned situation repeatedly to management in past year, it is temporarily repaired, & then ICE cold water returns & is all that is available. Don’t plan on showering & going to work if you want to workout early here, water is cold!

best gym in waldorf

It’s a great joy to work out at Exurb Fitness.. Kelsey and the staff are personable. They have that welcoming vibe in them. Kelsey motivates and pushes you to be a better version of yourself and is very supportive. I always look forward to coming to the gym for the classes.

Staff and gym are excellent but the owner or whoever manages their communications needs a lesson or ten in customer service. Do not belittle your customers for asking sincere questions. Very unfortunate because everything else about this gym was great.

Nice atmosphere and good equipment.

Great place. Lots of equipment. Friendly staff and members

Been going for over a year. Nice place, affordable, all the equipment for my modest needs. But for the love of God crank the depressing gansta rap ten notches down. 90'techno and synthwave. that's the proper gym's mood

The gym is solid. They have the equipment, knowledge, and customer service skills needed to run an efficient gym establishment. When it comes to advice Kelcey has been on point and has helped me to reach my weight goal. Frank has always been on point and goes above and beyond to make sure everyone there is comfortable. If you need anything they will help you. Their prices are affordable, so I recommend Exurb fitness to anyone looking.

Friendly staff and peers. Updates to equipment seem to be happening weekly. This gym keeps getting nicer and nicer

So far, I enjoy the classes. However, I think they get you in there to set you up and then you pretty much wing it and the atmosphere changes. Also, need more flexibility in training

pretty good gym, good equipment, plenty of weights. great place for the price

So my first impression of this gym is not good and I have yet to even step foot in it. I have been calling for several days to inquire about a membership, have left voicemails and even sent a text. I have yet to receive a call back or any type of response. Not a good look for customer service. Guess they don’t need my business! I’ll move along!

10/10 great gym highly recommend. From the great staff to great amount of equipment available I’m very pleased as a member.