My husband had a membership when we lived in Maryland 3 YEARS AGO (back when it was World Gym). We went together in 2020 to cancel the membership in person. He went to one of the staff members and explained that we had to move due to my husband's work (as he's in the Air Force and was getting a change of station). The staff member said that was no issue and went and cancelled his membership then and there - - or so we thought. My husband got a confirmation that it was cancelled, and yet he just got a phone call from a legal office that Exurb Fitness tried to charge my husband $90 in 2022 (2 years after he cancelled his membership). He did not receive any kind of notice or email about the gym trying to charge him at all (and he definitely did not reactivate his membership as we don't even live in the state anymore). Reading the other reviews on here, it's obvious that this isn't the first time this gym has tried to milk its clientele, even years later.

I cancelled my membership with this gym 3 weeks ago and they are still charging me for another cycle. It seems shady how they 'lost' my cancellation papers, still took money out my account and no manager checks to see the if cancellation process is taken care of....

Great gym and great staff. Have always been a fan of world gyms. Switched to this one since it was on my way home and have no complaints.

10/10 great gym highly recommend. From the great staff to great amount of equipment available I’m very pleased as a member.

They were all very nice

Great, just had gathering of over 800 people. Great experience.

Great place to get your workout on. Not expensive and serves the purpose.

Gym is decent, some of the machines are outdated but they are making strides to modernize.

Front desk staff (JASON SPECIFICALLY) are amazing! They motivate, encourage and get us in that gym mode every morning.

Great place for the price. Clean facility, friendly staff, good variety of equipment, convinient hours.

Today was my first time here and I can say the best gym ever , the customer service is amazing . And I love how they separated the cardio room and the weigh rooms separately. They have everything that you need to complete a successful work out and it’s 24/7!

Im foreigner but feel comfortable going to the gym there

So my first impression of this gym is not good and I have yet to even step foot in it. I have been calling for several days to inquire about a membership, have left voicemails and even sent a text. I have yet to receive a call back or any type of response. Not a good look for customer service. Guess they don’t need my business! I’ll move along!

I love this gym. I feel like it's a nice little hidden gem above the ice rink. My only issues with it is that there are limited squat racks and deadlift platforms, the weights are sometimes a struggle to slide on barbells, and the gym etiquette of the goers is lacking. By lacking I mean, equipment all over the place leaving the staff having to clean up after them and not re-racking their weights. **Updating review** First, I was a member through Active and Fit Direct and I just found out (August 20th) that they are phasing that out at the end of August, in 2 weeks. How did i find this out? By having my 24hour access revoked. No call, no email, not even a post on their social media. The girl at the front desk, who told me this after I inquired why I wasn't able to access through the side door, wasn't fully aware and said she would check with the owner and get back to me. She read off my contact info to me, which was correct so they can't say they didn't have a way to contact me. Second, the front desk folks don't really know what's going on. With the previous point, the girl working looked new so I give her grace. But I have gone in and asked someone who was there for a while about things and they had no information. One being about the group classes they have and they couldn't find a schedule. Third and last, the sanitation. Within the last 2 months they went from providing each goer their own spray bottle and towel to wipe down equipment to having stations around the gym with spray bottles and paper towels, now to just having sanitation wipes. I loved the dedicated bottle and towel. The switch to the paper towel and spray stations was good, just like other commercial gyms. My issue with this tho was that the paper towel dispensers would be empty or just not working. Also there wouldn't be a trash can right next to it, the can would be somewhere else. But the last time I went there were no spray bottles at the dispensers just a couple sanitation wipe bins around the gym but they were all empty except one at the entrance. Idk but I feel like if people can't even re-rack their weights, they aren't going to walk across the gym to a sanitation wipe to clean the equipment they just used.

Over the years I’ve been a member at multiple gyms. One I visited a handful of times and then just stopped going even though I was paying the monthly, but it was cheap, I didn’t care. I simply never felt comfortable there. So I never went. And as a woman you need to feel comfortable to let yourself into the vulnerable state of working out. I previously used this gym a handful of times because it was part of my husbands plan but later chose the sister location because it felt newer and prettier. But coming back with a friend to Waldorf Exurb and deciding to join, I realized something changed here. Let’s face it, a gym is a gym. We look for affordability, equipment, cleanliness. And this place checks all the boxes. But what I’ve come to figure out is it’s-the people. The day shift crew (Kelcey, Frank,Jason) have made the gym welcoming and fun. And the members are always quick with a smile and a wave and on occasion some friendly conversation. We share ideas on fitness and follow each others lead. Jason has been especially helpful with new exercises, motivation, and a spot when needed. I’ve never felt so comfortable and am truly sad the days I don’t make it in. Nobody likes to do hard things, but when you’re in the comfort of your gym-family, it just makes it all happen.

Exurb Fitness is a place where people go to not only train and exercise, but also to unwind, socialize, and recharge. The facility promotes physical activity in a safe, clean and comfortable workout environment. The atmosphere is pleasant and I absolutely love the team.

Love coming to the group classes!! It's a great place to workout that's NOT crowded!! I love the noncommercial feel of this place as well. The staff is friendly, facility is clean and love, love the new renovation to the bathrooms. New saunas are also a plus!!

I love the variety of weights & cardio equipment. It is clean and I love their COVID protocols.

So far, I enjoy the classes. However, I think they get you in there to set you up and then you pretty much wing it and the atmosphere changes. Also, need more flexibility in training

Great place. Lots of equipment. Friendly staff and members

Friendly staff, virtually open 24 hours a day @ $10 a month.

Look at all of the negative reviews of this place and look at how many times the gym responded "sorry for the confusion". Then ask yourself what's more likely: that we're all idiots, or this gym is deliberately misleading its customers.

Went in to sign up and met Kevin who handled my paperwork. Kevin was really sweet which made me feel comfortable. He gave me a tour after where I got to get a feel for the gym. I went around the time that I will mostly be going to see how busy it was. I am happy to say it wasnt overcrowded and they have a ton of equipment.

This gym has one of the best environments to come in and feel welcomed. Kelsey and all of his staff are some of the nicest and best people you will meet and they make you feel like family. They have a great spread of equipment. I would recommend anyone here for quality of service

Jason and frank are the reason I'm still here. They do an amazing job at running the place and most importantly they create a community environment where you feel welcome no matter your fitness level.

Reasons why I’m rating this gym a 1 before trying it...I called earlier today to confirm the mixxed fit class at 730pm as advertised on the website. It was most definitely confirmed. I arrive to the gym around 720 pm (gym closes at 10pm) and the doors are locked. Luckily someone walking in knew there was a door on the side. There were no signs indicating to do so. But anyway, I go in and asked an employee by the name of Logan (at least that’s what he said his name was. He was sitting at the snack bar eating. Light skin with a struggling bush around 720pm on 5/3/2019. Check your schedule manager). Not only did he not know what I was talking about, not only did he tell me to come back tomorrow at 8am, not only did he say nobody else was there that I could talk to, but he was extremely rude, dismissive, and nonchalant about my frustration for wasting my time, gas, and energy for a class that didn’t happen. So yea...I’m done. How ridiculous. I started to just workout anyway without the class that I’ve been looking forward to all week, but your employee and his lack of empathy has completely turned me off. Please get him some type of customer service and any other type of training if you want to keep your business going. My irritation level is on 1,000. I could see if he said “you know what I’m sorry about the miscommunication but here’s the information on the class and you can still get a good workout in utilizing our equipment readily available for your use.” But no, he was clueless, obviously just there taking up space and eating snacks, and couldn’t care less about anything other than the Doritos he kept smacking in my face. Didn’t even care about the crumbs around his mouth, let alone the customers. Alright rant over....service is still trash though In response to the owner, I went to 3033 Waldorf Market Place, Waldorf, MD, 20603 USA I understand last minute changes. I most definitely understand things happen. I understand this was my first time going and didn’t know how to go in...HOWEVER my frustration is with the employee who knew nothing and didn’t care to even find out.

On July 21, I received an email from the owner of this gym into utter surprise not only will there be a price increase but it’s double. Not only is $50 a month ridiculous, the gym isn’t in a state to make the price justify a double increase at the moment. These changes have been warranted since it was World Gym. Renovating a locker room that had rust stains isn’t necessarily a groundbreaking moment.We need a detailed outline with dates and future renovations and what has been done. Imagine gas prices doubling in less then a month ? Would anyone be ok with that? Whoever was hired to look over the businesses financial decisions is not concerned about the clients or their wallets. My suggestion is two different tiers subscriptions one that is $30-35a month but has access to the gym only during staffed hours, the 24/7 with all amenities subscription would be fine somewhere around $35-40 a month. LA fitness has pool and a racquetball and do not charge 50 a month! If something changes maybe I’ll update this review but until then me and the other patrons that go to this gym well discuss if we want to cancel and go another gym.I will like to add that my fellow gym goers mood is morbid the moment.Also how are we supposed to talk to staff about the changes when they themselves didn’t know either, guess everyone is surprised and disappointed, gym staff even admitted they will be losing a lot of people this month due to this unreasonable decision. I advise not to go here till someone makes a smarter choice for the business. People are always coming through the side door for free and I have to pay double now? How fair is that to honest people who are polite and wipe down their equipment. Good staff, they deserve better than to stress about this. 24/7, that’s all you got going on, good day and god bless.

I really like this place it’s great overall been going here a lot but been on and off recently I really wish they would close later I have school in the morning and when I get out I have work and when I leave work it’s closed i talked to one of the guys in there and he said they would start doing 24hr again soon but I haven’t heard anything els

24 hours .. great staff... the young man who comes in in the morning keep the place spotless

Staff/manager are AMAZING. Gym is set up really well too for cleanliness protocols. Highly recommend. Go see them!

People are nice, the staff are friendly and dedicated to the mission of fitness....

I really enjoy this gym. The owner and staff is always professional and the environment is comfortable.

Staff and gym are excellent but the owner or whoever manages their communications needs a lesson or ten in customer service. Do not belittle your customers for asking sincere questions. Very unfortunate because everything else about this gym was great.

I love how it’s 24hr, always clean and the customer service is amazing!

I’ve been a member of this gym for years and the customer service is beyond exceptional! Jason and Frank are great assets to this facility! I would recommend this gym to any and everyone serious about life fitness!

This is home and the staff are beyond great! You will feel like family!! Stop what you are doing and come by and do a walk through and start your amazing fitness lifestyle at Exurb Fitness!!